General conditions

Article 1 - Definitions.
Article 2 - Identity of the entrepreneur
Article 3 - Applicability.
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of the right of withdrawal.
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, termination and renewal
Article 13 - Payment
Article 14 - Retention of title.
Article 15 - Complaints procedure
Article 16 - Disputes.
Article 17 - Intellectual property and indemnification.
Article 18 - Liability
Article 19 - Force majeure
Article 20 - Data protection (privacy and cookies).
Article 21 - Additional or different provisions

In these terms and conditions, the following definitions shall apply: 1.1 Reflection period: the period within which the consumer can exercise the right of withdrawal. 1.2 Buyer or Customer: the natural or legal person who concludes an agreement with CRINGS. A distinction is made between Consumer and Business Customer. 1.3 Day: calendar day. 1.4 Duration transaction: an agreement relating to a series of products or services, the delivery or purchase obligation of which is spread over time. 1.5 Durable data carrier: any means that enables the customer or CRINGS to store information for future reference and unaltered reproduction. 1.6 Right of withdrawal: the possibility for the consumer to waive the distance contract within the withdrawal period. 1.7 Entrepreneur: CRINGS B.V. 1.8 Distance agreement: agreement concluded within a system for distance selling organized by CRINGS (web shop), which makes exclusive use of one or more techniques for distance communication. 1.9 Technique for distance communication: means of concluding an agreement without the parties being simultaneously in the same room. 1.10 Customization: products created in accordance with customer specifications, including embroidery, printing and other personalizations.

Article 2 - Identity of the entrepreneur

Crings B.V. De Giem 22a 7547 SV Enschede E-mail address: info@crings.eu Chamber of Commerce number: 65391500 VAT identification number: NL856094092B01

Article 3 - Applicability.

3.1 These terms and conditions shall apply to any offer by CRINGS and to any agreement between CRINGS and customer, including when future orders are placed via the webshop. 3.2 Prior to the conclusion of a remote agreement, the text of these terms and conditions shall be made available to the consumer. If this is not reasonably possible, it will be indicated where the conditions can be inspected and that they will be sent free of charge upon request. 3.3 If the agreement is concluded electronically, the text may be made available electronically in a manner that allows storage on a durable data carrier. 3.4 If specific product or service conditions apply in addition to these terms and conditions, the provision most favorable to the consumer shall prevail in case of conflict. 3.5 Applicability of purchasing or other conditions of the customer is expressly rejected, unless otherwise agreed in writing.

Article 4 - The offer

4.1 If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated. 4.2 The offer contains a complete and accurate description of the products or services offered. Images are a true representation, but color and material reproduction may vary due to monitor settings and batch differences. 4.3 Obvious mistakes or errors shall not bind CRINGS. 4.4 The offer shall clearly state the rights and obligations attached to acceptance, including price including or excluding VAT, any delivery costs, the manner of completion, payment, delivery, execution and any applicable standards or certifications. 4.5 Certifications and standards mentioned (such as EN ISO 20471 or EN 343) apply per specific product and size. Modifications such as logos may affect visibility or certification; CRINGS will inform the customer accordingly.

Article 5 - The Agreement

5.1 The agreement comes into effect at the moment of acceptance of the offer by the client and the fulfillment of the conditions set forth therein, or upon written order confirmation by CRINGS. 5.2 If the client accepts the offer electronically, CRINGS will confirm receipt without delay. Until receipt is confirmed, the consumer may dissolve the agreement. 5.3 CRINGS shall take appropriate technical and organizational measures for secure electronic transmission of data. 5.4 CRINGS may verify within legal frameworks whether the customer can meet payment obligations. If justified, CRINGS may refuse an order or attach special conditions to its execution. 5.5 In the case of custom work, the client shall provide correct specifications and files and approve proofs in a timely manner. Changes after approval may cause additional costs and delays.

Article 6 - Right of withdrawal

6.1 Only for consumers and only for distance contracts (web shop). 6.2 The consumer can dissolve the contract without giving reasons for 14 days, starting the day after receiving the product. 6.3 During the reflection period, the consumer handles the product and packaging with care. Assessment of the product takes place to the extent necessary to determine the nature and characteristics. 6.4 When using the right of withdrawal, the consumer shall return the product with all accessories and, if reasonably possible, in its original condition and packaging, in accordance with CRINGS' instructions. 6.5 There is no right of withdrawal for business customers.

Article 7 - Costs in case of withdrawal

7.1 In case of revocation, the direct costs of return shipment shall be borne by the consumer. 7.2 CRINGS will refund the payments received as soon as possible and at the latest within 30 days after receipt of the return shipment.

Article 8 - Exclusion of the right of withdrawal.

8.1 Exclusion is possible if this is stated in good time in the offer. 8.2 Exclusion applies in any case to:

(a) products manufactured to the consumer's specifications or clearly personal in nature (customization and personalization),
(b) products which by their nature cannot be returned,
(c) products whose seals have been broken for reasons of hygiene or safety.

8.3 For business customers, revocation is excluded.

Article 9 - The price

9.1 During the period of validity stated in the offer, prices will not be increased, subject to changes in VAT rates or other legal levies. 9.2 Products or services whose prices are subject to fluctuations in the financial market may be offered with variable prices. 9.3 Price increases within three months after realization are only allowed if the result of legal provisions. 9.4 Price increases from three months after conclusion are allowed if stipulated and the consumer has the power to terminate the contract. 9.5 Unless otherwise stated, prices for business customers are exclusive of VAT and shipping costs; for consumers, prices are stated inclusive of VAT.

Article 10 - Conformity and Warranty

10.1 CRINGS guarantees that products and services comply with the agreement, with reasonable requirements of soundness and usability and with applicable laws and regulations. 10.2 A warranty provided by CRINGS, manufacturer or importer does not affect the legal rights of the consumer. 10.3 Warranty lapses in case of improper use, wear and tear, modifications to the product, non-compliance with maintenance and washing instructions or use outside specified standards, including industrial washing processes that deviate from instructions. 10.4 Where stated, OEKO-TEX applies to the fabric used in the product and not to the finished product as a whole.

Article 11 - Delivery and execution

11.1 CRINGS shall take the utmost care in receiving and executing orders and requests. 11.2 The place of delivery shall be the address provided by the customer. 11.3 Subject to article 4, accepted orders will be carried out expeditiously and at the latest within 30 days, unless a longer period has been agreed upon. In case of delay, the consumer will be informed at the latest within 30 days and can dissolve the order free of charge. 11.4 In case of dissolution, CRINGS will refund amounts received as soon as possible and at the latest within 30 days. 11.5 If delivery of an ordered product proves impossible, CRINGS will make an effort to deliver a replacement item. This will be clearly reported. 11.6 The risk of damage and/or loss rests with CRINGS until the moment of delivery to the consumer, or to the representative designated by the consumer. For business customers, the risk shall pass upon delivery to the carrier or upon delivery to the specified address, depending on the agreement made. 11.7 Partial deliveries are permitted.

Article 12 - Duration transactions

12.1 If the parties enter into a periodic delivery or service agreement in writing, the duration, notice and renewal agreements set forth therein shall apply. 12.2 Without such a written agreement, all deliveries are one-time deliveries.

Article 13 - Payment

13.1 Unless otherwise agreed, a payment period of 14 days shall apply. For services, the period shall commence upon receipt of confirmation. 13.2 In the case of sales to consumers, advance payment of more than 50 percent may not be stipulated, unless permitted by law. 13.3 The customer is obliged to report inaccuracies in payment details without delay. 13.4 In case of non-payment, the customer shall owe statutory interest and reasonable extrajudicial collection costs. CRINGS may suspend performance until full payment is made.

Article 14 - Retention of title.

14.1 All delivered products shall remain the property of CRINGS until the customer has fulfilled all obligations under the agreement in full. 14.2 As long as the ownership has not been transferred, the customer may not pledge or otherwise encumber the products. 14.3 The client is obliged to handle the products delivered under retention of title with care.

Article 15 - Complaints procedure

15.1 CRINGS has a complaints procedure and handles complaints in accordance with this procedure. 15.2 Complaints about performance must be submitted within a reasonable time, fully and clearly described after the defect has been found. 15.3 CRINGS shall respond to complaints within 14 days of receipt. If a longer processing time is required, the customer will receive a confirmation of receipt within 14 days with an indication of the time for a substantive response. 15.4 If a complaint cannot be resolved by mutual agreement, a dispute arises as referred to in Article 16.

Article 16 - Disputes.

16.1 Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law.

Article 17 - Intellectual property and indemnification.

17.1 All rights to designs, images, texts and other materials of CRINGS are vested in CRINGS or its licensors. 17.2 The client guarantees that supplied logos, texts and other materials do not violate any rights of third parties and indemnifies CRINGS against any claims of third parties arising therefrom.

Article 18 - Liability

18.1 CRINGS shall not be liable for damage resulting from improper or injudicious use of the products or from use contrary to instructions and standards. 18.2 Liability of CRINGS is limited to the invoice amount of the relevant delivery, with a maximum of the amount to be paid by the insurer. 18.3 CRINGS shall not be liable for indirect damage such as consequential damage, loss of profit or downtime, unless there is intent or deliberate recklessness.

Article 19 - Force majeure

19.1 Force majeure means any circumstance beyond the control of CRINGS that temporarily or permanently prevents performance, including failures of suppliers, transport problems, illness, fire, extreme weather conditions and government measures. 19.2 In the event of force majeure, CRINGS may suspend its obligations or rescind all or part of the agreement without liability for compensation.

Article 20 - Data protection (privacy and cookies).

20.1 CRINGS processes personal data in accordance with the privacy statement on the website. 20.2 For the use of cookies, CRINGS refers to the cookie statement. 20.3 The privacy and cookie statement do not form part of these terms and conditions and may be amended separately.

Article 21 - Additional or different provisions

21.1 Additional provisions or provisions deviating from these general conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier. Version 1.0. Last update September 25, 2025